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Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT, generative AI and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.
Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI. As a sought-after keynote speaker and the bestselling author of numerous books, Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences.
Robb and Josh welcome food futurist Mike Lee for a sprawling and fascinating exploration of the surprisingly similar worlds of food safety and technology regulation. As the founder of The Future Market, a consultancy in food innovation and strategy, Mike’s investigations into the food industry led to hands-on work with generative AI.
Robb and Josh welcome Cassie Kozyrkov, CEO of Data Scientific, for a conversation about the limitations of data and the need to put a face on technology. As the former Chief Decision Scientist at Google, Cassie helps shape the technology all around us.
Robb and Josh welcome renowned publisher and information architect Lou Rosenfeld for a conversation that gets into the roots of experience design while exploring the full bloom of generative AI. Running Rosenfeld Media for nearly two decades has given Lou incredible insights into the publishing world as well as UX.
Robb and Josh welcome Jenna Fizel (Senior Director, Emerging Technology) and Danny DeRuntz (Executive Design Director) of IDEO for a practical exploration of building conversational experiences focusing on their creation, Lotbot. The conversation branches out into the many facets of digital twinsr, and the blurring edges between bots and brands.
Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.
Robb and Josh jump into a philosophical but ultimately pragmatic discussion of conversational AI with Tim Wood, Principal Designer for AI and AI Platforms at Amazon Web Services. A veteran designer well-steeped in the waves of technology that have shaped our modern world, Tim shares ideas surrounding anthropology, anthropomorphism, systemic change.
Robb and Josh welcome digital transformation expert and bestselling author Charlene Li for a conversation about the trajectory technology has taken over the last 20 years and how decision makers need to reframe their expectations and goals as generative AI contiinues to transform the marketplace.
Robb and Josh engage in a vigorous conversation with Emmy-winning investigative travel journalist Peter Greenberg. Uncover his eye-opening reporting on the travel and hospitality industry, exposing broken experiences and deceitful practices. Discover how AI technologies hold the potential for sweeping improvements, but also the challenges of implementing systemic changes.
Robb and Josh have a philosophical conversation about art, creativity, and perception with Laura Herman, researcher at the University of Oxford’s Oxford Internet Institute. Explore the transformative impact of generative AI on the concept of artistry and the artistic process. From synesthesia to UX research, delve into the profound implications of technology’s integration into our daily lives.
Exec. Dir. MIT Industrial Performance Center
Chief Design Officer for icon incar
Creator of Siri, Bixby and Change.org
Executive Design Director at IDEO
Conversation designer, co-author of "Conversations with Things"
Senior Director, Emerging Technology at IDEO
Josh Tyson is a contributing editor to UX Magazine and co-author of the Wall Street Journal bestselling business book, Age of Invisible Machines. He's a contributor to The New York Times, Chicago Reader, Thrasher and held leading roles at UX Magazine, TEDx and OneReach.ai.
Robb Wilson has for the past two decades applied his deep understanding of user-centric design to making AI more accessible. He authored the first bestselling book on conversational AI, Age of Invisible Machines, and is currently CEO and co-founder of the critically acclaimed conversational AI platform, OneReach.ai.
